Information for children and young people
Every child has the right to be heard in all cases that concern them. You have the right to express your thoughts and feelings about what is happening to you. If you have not been heard in a case concerning your health, education or where you are going to live, you can complain to the Parliamentary Ombud.
Examples of what you can complain about
What can you complain about?
- how you’re getting on at your child welfare institution
- use of coercion by public employees
- the child welfare service
- the healthcare you are receiving
- that you are not receiving the healthcare you need
- breaches of confidentiality
- education and how you’re doing at school
It is best to submit a complaint to the County Governor first. If you are not satisfied with the response from the County Governor, you can then complain to the Parliamentary Ombud. Contact us if you are unsure who to complain to.
What can you not complain about?
- pocket money
- screen time
- friends
- shops
- the courts
What happens when you complain?
- We look into your complaint
We will look into your complaint, but it may take some days until you´ll receive an answer. - You receive an answer
As soon as we have looked into your complaint, you will receive an answer from us. We will contact you to discuss the way forward. - What happens next?
If we mean that someone has made a mistake in your case, we will ask them to correct it.
Do you need someone to talk to?
Contact us via our contact form if you are unsure about whether you can complain to us.
If you want to submit a written complaint, you can fill out our complaint form: