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    • File a complaint

    If you believe that a decision made by the public administration is wrong, or that your case has not been handled correctly, you can file a complaint with the Parliamentary Ombud. Please note that you are not entitled to have your complaint investigated, even if you complete the complaint form correctly. The Parliamentary Ombud receives many complaints. We decide independently which complaints will be investigated, and in what manner. You will find more information below.

      • You must first use the complaint procedure within the public administration before you can complain to the Parliamentary Ombud.
      • This usually means that you must first complain to the administrative agency that made the decision.
      • Information about your complaint options can be found at the bottom of the decision letter.
      • If you have not complained to the administrative agency, we will normally reject your complaint.
      • If your complaint concerns lengthy processing time or lack of response, you may submit a complaint while your case is still being processed, but you must first have sent a reminder to the administrative agency.
      • The administrative agency must be given a reasonable amount of time to respond to your reminder. What is considered reasonable time will vary from case to case, but it is normally between two and four weeks.
      • The reminder must be in writing and included with your complaint to the Parliamentary Ombud.
      • You must file your complaint with the Parliamentary Ombud within one year of the final decision being made in your case.
      • The written authorization must be dated and signed, and clearly state that you are authorized to file a complaint with the Parliamentary Ombud in this case.
      • Guardians need a guardianship authorization.
      • You do not need a written authorization if you are a parent complaining on behalf of a minor, or if you are a lawyer.

    • Although the Parliamentary Ombud can investigate most types of cases that are considered by the public administration, there are some cases the Ombud cannot consider:

      • court decisions and decisions that can be brought before the courts by way of an appeal
      • matters on which the Storting has made a decision
      • decisions made by the King in Council
      • conflicts between private individuals, for example disputes between neighbours or in private contractual relationships
      • cases where the public administration is not exercising public authority, but acts as a private party
      • cases that have been decided by a municipal council or county council (with some exceptions)

      The Parliamentary Ombud is a control body that itself decides which cases to consider. Some matters are not suitable for consideration by and a statement from the Ombud. Read more detailed information here:

      What you can complain about
      What you cannot complain about

      • Please include the decision you are complaining about, as well as any other relevant documents.
      • Follow the instructions in the complaint form.
      • Clearly state why you disagree with the decision made in your case.

    • Log in to My Page to fill out the complaint form and submit your complaint. Here, you can also track the status of your complaint and send additional documents.
      My page – log in with ID-porten to file a complaint

      Don’t have an electronic ID? You can use the complaint form without logging in:
      Complaint form

      You can also send your complaint by regular mail. Send your letter to:

      Sivilombudet
      P.O. Box 3, Sentrum
      0101 Oslo