What to include in the complaint
When filing a complaint, it is important that you specify which administrative agency the complaint concerns. You should also give grounds for your complaint by explaining why you disagree with the decision made in your case.
- If you are complaining about a specific decision, it is important that you enclose a copy of the decision. It is also a good idea to enclose copies of other documents that elucidate your case, particularly letters or documentation from the public administration.
- If your complaint concerns tardy case processing or the public administration’s failure to reply, it is important that you enclose a copy of your written reminder to the public administration.
- You can ask a case officer for guidance on what types of cases the Ombud considers and about how to write a complaint. Guidance is normally given over the phone.
You can file a complaint by letter, but we recommend that you use the Ombud’s electronical complaint form. The form will guide you through the complaint process step by step.